About
Dynamic and solution-driven IT Support and Cybersecurity professional with a foundational background in Library & Information Science, adept at Security Information and Event Management (SIEM) and Virtual Assistance. Recognized for tenacious problem-solving, strong communication, and the ability to convey complex technical concepts to diverse audiences, I am poised to deliver high-impact results in IT support and cybersecurity roles. My expertise spans technical support, administrative assistance, and system administration, ensuring seamless operations and enhanced digital productivity.
Work
De-Tropicana Hotel and Garden Limited
|I.T Support Assistant
Port Harcourt, Rivers State, Nigeria
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Summary
Provided essential technical support and system maintenance to ensure seamless IT operations for hotel staff and guests.
Highlights
Resolved diverse technical issues for staff and guests, enhancing user satisfaction and operational continuity.
Managed routine system maintenance and troubleshooting, contributing to improved IT infrastructure reliability.
Assisted with hardware and software installations and configurations, ensuring optimal performance for hotel systems.
Leveraged problem-solving skills to address IT challenges efficiently, minimizing downtime and supporting business operations.
Estcom International
|I.T Support Assistant (Volunteer)
Port Harcourt, Rivers State, Nigeria
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Summary
Volunteered technical support, contributing to organizational efficiency and system health.
Highlights
Provided crucial IT support, resolving technical issues for staff and improving system functionality.
Assisted in the implementation of new software and hardware, enhancing operational capabilities.
Contributed to the maintenance of IT infrastructure, ensuring smooth and uninterrupted service delivery.
Developed strong problem-solving and technical assistance skills in a dynamic volunteer environment.
Fountain of Wisdom Secondary School Ahoada East
|Graduate Assistant (NYSC)
Ahoada East, Rivers State, Nigeria
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Summary
Supported educational and administrative functions, applying foundational knowledge in information science.
Highlights
Assisted in managing educational resources and administrative tasks, enhancing school operations.
Contributed to data organization and information dissemination, improving access for staff and students.
Applied problem-solving skills to support daily operational needs, ensuring smooth workflow.
Developed strong interpersonal and communication skills while interacting with diverse stakeholders.
Juanita Hotel
|Graduate Assistant I.T Support
Port Harcourt, Rivers State, Nigeria
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Summary
Provided IT support and administrative assistance within a hospitality setting, ensuring operational efficiency.
Highlights
Delivered essential IT support to hotel staff, resolving technical issues and maintaining system functionality.
Assisted in managing IT assets and inventory, contributing to efficient resource allocation.
Supported administrative tasks and digital productivity initiatives, enhancing overall team efficiency.
Applied problem-solving and technical assistance skills to minimize downtime and improve user experience.
Mexiloyd Luxury Rooms and Suites, Golf Estate
|Integration Maintenance
Port Harcourt, Rivers State, Nigeria
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Summary
Performed critical integration and maintenance tasks to ensure the smooth functioning of IT systems within a luxury hospitality environment.
Highlights
Conducted system integration checks and maintenance routines, optimizing performance and preventing disruptions.
Troubleshot and resolved technical issues related to integrated systems, ensuring seamless operational flow.
Applied knowledge of IT systems to maintain infrastructure integrity, supporting business continuity in a luxury setting.
Collaborated with team members to implement updates and enhancements, improving system efficiency and reliability.
Benue State University, Library, and Information Science
|Intern (SIWES)
Makurdi, Benue State, Nigeria
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Summary
Gained practical experience in library and information science, assisting with information management and user support.
Highlights
Assisted library patrons with information retrieval and resource utilization, enhancing user experience.
Contributed to the organization and maintenance of library resources, improving accessibility and efficiency.
Applied foundational knowledge of information science to support daily library operations and administrative tasks.
Developed foundational skills in information management and user assistance within an academic environment.
Education
Benue State University
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B.Sc.
Library & Information Science
Languages
English
Certificates
Junior Cybersecurity Analyst
Issued By
3MTT Nigeria
Cyber Threat Management
Issued By
Cisco Networking Academy
Junior Cybersecurity Analyst Career path
Issued By
Cisco Networking Academy
English for IT 2
Issued By
Cisco Networking Academy & OpenEDG
Career Essential in Cybersecurity
Issued By
Microsoft and LinkedIn
3MTT-Introduction to Cybersecurity
Issued By
3MTT Nigerian & IHS Tower of Strength
3MTT-Introduction to Quality Assurance
Issued By
3MTT Nigerian & IHS Tower of Strength
English for IT 1
Issued By
Cisco Networking Academy & OpenEDG
Career Essential Administrative Assistance
Issued By
Microsoft and LinkedIn
Digital Literacy Productivity
Issued By
Executive Virtual Assistant Training
Issued By
ALX Africa
Career Essential in System Administration
Issued By
Microsoft and LinkedIn
Career Essential in Generative AI
Issued By
Microsoft and LinkedIn
Customer Service Management
Issued By
Quality Management Career Center
Entrepreneurial Development
Issued By
African Leaders Forum
Occupational Health, Safety & Environment (COSS)
Issued By
British Safety Council/WSO
Cisco Certified Network Assistant
Issued By
Loctech IT Training Institute
Skills
Access Control/Integration
Security Access, System Integration, User Permissions.
Governance
IT Governance, Compliance, Policy Adherence.
Administrative Assistant
Administrative Support, Office Administration, Coordination.
Organizational Development
Team Development, Process Improvement, Strategic Planning.
Multi-tasking
Task Management, Prioritization, Time Management.
Cybersecurity Fundamentals & SIEM
Cybersecurity, SIEM, Security Information and Event Management.
Problem Solving
Troubleshooting, Issue Resolution, Analytical Thinking.
Productivity Improvement
Efficiency, Optimization, Process Enhancement.
Brand Enhancement
Branding, Marketing Support, Image Management.
Workplace Safety
Safety Protocols, Risk Mitigation, Compliance.
Virtual Assistant
Remote Support, Virtual Administration, Online Collaboration.
QA/QC
Quality Assurance, Quality Control, Testing.
Personal Effectiveness
Self-Management, Productivity, Goal Achievement.
Facility Management
Operations Management, Logistics, Maintenance Coordination.
Technical Support
IT Support, Helpdesk, System Troubleshooting.
Risk Management
Risk Assessment, Mitigation Strategies, Security Risk.
MS Office
Microsoft Office Suite, Word, Excel, PowerPoint, Outlook.
Interpersonal Skills
Communication, Collaboration, Relationship Building.
Security Assessment
Vulnerability Assessment, Threat Analysis, Security Audits.
Customer Service & Helpdesk MGT
Customer Support, Helpdesk Operations, Client Relations.
Leadership Development
Team Leadership, Mentorship, Strategic Guidance.
Focus Thinking & Task Prioritization
Strategic Focus, Task Management, Efficiency.
Team Building
Team Collaboration, Conflict Resolution, Group Dynamics.
System Administration
System Management, Network Administration, Server Maintenance.
Digital Productivity
Digital Tools, Productivity Software, Workflow Automation.
Linux
Operating Systems, Command Line, System Administration.
SQL
Databases, Querying, Data Management.
Python
Scripting, Automation, Programming.